Link to Evoluent support site

Common Issues and Solutions

Mac, Unix, and Linux drivers
Mac

OS X supports 2 buttons and the scroll wheel. OS 9 supports 1 button. Separate driver available for $20 at usboverdrive.com

UNIX

No driver supplied, but 3 buttons work with default system support.

Linux

No driver supplied, but 5 buttons work with default system support in XFree.

Button functions
The buttons are programmable after the driver is installed.
1. Double click the mouse icon on the taskbar to open VerticalMouse Manager.

2. Pull down the button function menus to select the functions.
The functions are explained here.

Zooming with scroll wheel
When the driver is not installed, roll the scroll wheel to zoom an image. When the driver is installed, Ctrl must be pressed to zoom with the scroll wheel.

Middle click
1. When the VerticalMouse driver is not installed, the scroll wheel button functions as the middle button. Press the wheel to click.
2. When the VerticalMouse driver is installed, select the "Wheel Button" function for any button to make it work as the middle button.
3. In AutoCAD, the wheel/middle button is configurable at the command prompt. Type mbuttonpan and set to 1 to enable panning. If set to 0, a pop up menu appears when pressing the wheel button.

Top button working as right click in left hand model
Right click the mouse icon on the taskbar, click Close to shut down the driver.
Go to Control Panel, Mouse, uncheck the box for Switch primary and secondary buttons.
Go to Start, All Programs, VerticalMouse Manager, and click VerticalMouse Manager to restart the driver.

Pointer jumping to screen edge
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad.

Pointer disappears temporarily
Press Ctrl Alt Del at the same time to bring up Task Manager.
Right click MouseElf.exe
Click Set Priority, select High Priority, and click Yes to confirm.

Slow system startup, CPU usage at 99%
Press Ctrl Alt Del at the same time to bring up Task Manager.
Right click MouseElf.exe
Click Set Priority, select High Priority, and click Yes to confirm.

Scroller rolls without detents
The lack of detents is intentional in the Evoluent VerticalMouse 2. 

Pointer moving randomly in response to mouse movement
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad. If the mouse tracks properly on white printer paper, it is working properly.

Acceleration/precision/pointer speed/pointer control
When the driver is not installed, go to Control Panel, Mouse, Pointer Options, and check the box for Enhance Pointer Precision. Install the driver later if desired.

When the driver is already installed, right click the mouse icon on the taskbar and click Close. Go to Control Panel, Mouse, Pointer Options, and check the box for Enhance Pointer Precision. Go to Start, All Programs, VerticalMouse Manager, click VerticalMouse Manager to restart the driver.

Using right and left VerticalMouses at the same time
Both mouses must be in USB ports. Do this:
1. Connect the first mouse to a USB port.
2. Install the driver.
3. Connect the second mouse to a USB port.
4. Install the driver again. When the installation wizard asks if you wish to install again, click Yes.

Some buttons do not work
Install the new driver.

Vertical Scroll does not work in some situations
This is a limitation of Vertical Scroll. Use the scroll wheel in those situations.

Computer cannot to go into stand by
Connect the mouse to a USB port. If problem persists, go to Control Panel, System, Hardware, Device Manager, Mice, Evoluent VerticalMouse, Power Management, and disable "Allow this device to bring computer out of stand by".

Picking up mouse for repositioning
Picking up the mouse is not necessary. Tilt it to the side and slide it to reposition it without moving the pointer.

Mouse too big for hand
Use a wrist rest to lift your hand and allow it to be more forward to reach the buttons easier.

Horizontal scrolling
Install the new driver. Press Shift and roll the scroller.

Not passing Windows testing
When warning messages about the driver not passing Windows testing appear during installation, click Continue Anyway. The driver works perfectly in the vast majority of Windows systems. If there are any conflicts with programs or other drivers, the only problem may be mouse operation. The driver can be cleanly uninstalled without harming the system.

Install stops at "Please wait while upgrading your driver"
Press Ctrl Alt Del simultaneously to bring up Task Manager.
In the Applications tab, select VerticalMouse Setup, click End Task.

Go to Control Panel, System, Hardware, Device Manager, Mice, and verify that there is a HID compliant mouse. Also verify that there is no cross or exclamation mark on the HID compliant mouse to indicate that it is not working properly. If there is, delete the HID compliant mouse. Press Alt F4 several times to restart and reinstall the HID compliant mouse.

Go to Start, Run, enter regedit.
Go to HKEY_local_machine, Software, Microsoft, Windows, CurrentVersion, Uninstall
Open the {B9A ... and/or {C8F... folder to show the content on the right side.
Confirm that the folder contains Evoluent VerticalMouse information.
Delete any such folder which begins with {B9A … or {C8F …
Close regedit.
Install the newest driver.

Uninstall fails and driver update cannot install
Go to Start, Run, enter regedit.
Go to HKEY_local_machine, Software, Microsoft, Windows, CurrentVersion, Uninstall
Open the {B9A ... and/or {C8F... folder to show the content on the right side.
Confirm that the folder contains Evoluent VerticalMouse information.
Delete any such folder which begins with {B9A … or {C8F …
Close regedit
Install the newest driver.

If install stops at "Please wait while upgrading your driver", follow the instructions for the preceding issue.

Install cannot find mouse
Manually install the files by downloading this zip file containing separate driver files: evoluent.com
Open the zip file and save the driver files inside to a folder on your hard drive.
Go to Control Panel, System, Hardware, Mice, open HID compliant mouse.
Go to the Driver tab, Update Driver, select No, not at this time, click Next.
Select Install from a specific location, click Next.
Select Don’t search, I will choose the driver to install, click Next.
Click Have Disk, Browse to the folder where you saved the driver files, click OK.
Select Evoluent VerticalMouse, click Next, Finish, and restart the computer.
Run the regular driver update again.

Two VerticalMouse listed in Control Panel, Add/Remove Programs
Go to Start, Run, enter regedit.
Go to HKEY_local_machine, Software, Microsoft, Windows, CurrentVersion, Uninstall
Open the {B9A ... and/or {C8F... folder to show the content on the right side.
Confirm that the folder contains Evoluent VerticalMouse information.
Delete any such folder which begins with {B9A … or {C8F …
Close regedit
Restart the computer.

Install looking for disk 1, layout.bin, data1.cab, gmfiltr.sys, etc.
Download the multiple file version of the driver.
Extract the folder vmouse2004-09-03 from the downloaded file.
Run setup.exe inside the vmouse2004-09-03 folder.
When install asks for disk 1 or other files, point to the vmouse2004-09-03 folder.

Driver does not load in Windows 98 SE
Install the new driver.

Software Driver Update
Driver Update